- Bird Supplies (134)
- Cat Supplies (179)
- Dog Supplies (388)
- Fish Supplies (151)
- For Pet Lovers (154)
- Fun Pet Costumes (35)
- Fun Stuffed Animals (50)
- Horse Supplies (39)
- Reptiles Supplies (163)
- Small Animal Stuff (132)
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
You receive the wrong item.
You do not want the product you have received (but you must return the item at your expense and the item must be unused).
We feel it is important to have very clear, well defined return policies so you know what to expect when your product is returned, and to ensure that your return is processed efficiently and accurately when it arrives back to us.
All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 5-7 business days for refund processing after arrival of the goods to us.
To avoid returns we suggest you ask about any product of which you are unsure. If you are not completely satisfied with any unused product, you may return it for a full refund. In the event an item you receive is not what you expected, does not fit, etc., you may return it provided:
The item has not been used.
The item is in its original display package.
All parts, accessories, warranty cards, instructions, etc. are enclosed.
The item was not purchased more than 14 days previous.
We do not issue the refund if
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a refund request via contact us page.